Switcharoo

Becoming a Call Centre Operator

Telecommunications is growing rapidly. Our demand to be connected at all times is always increasing. But technology isn’t infallible; from billing enquiries to technical assistance, there will always be a need for support.

With some call centre roles allowing you to work from home, and others allowing you to become a part of a tight-knit team, now is the time to enter the booming telecommunications industry!

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The Different Types of Call Centre Roles Available

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Customer Service Representative

Provides assistance with complaints and questions, gives information about products and services, takes and manages orders.
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Helpdesk Consultant

Primary point of contact for IT incidents, addresses user requests and questions, provides communication between other users and other technical support.
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Telemarketer

Contact people to solicit sales. Just like door-to-door sales, the goal is to pitch a product or service to a customer so well that they ultimately want to buy it.
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ICT Sales Assistant

Sell computing and telecommunications related goods and services to retail and wholesale customers.
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Inbound Operator

Takes and manages calls. Typically account enquiries, but could also be sales and support services.
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Outbound Operator

Makes and manages calls. Typically for sales, but could be to provide information or request feedback.

Job Starter Packs for the Telecommunications Industry

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Customer Service & Call Centre Operations

Join the Telecommunications Industry

Whether the role is selling products, providing support for services, or answering customer enquiries, there are a range of opportunities available in the telecommunications industry.

But how do you make your application stand out?

That’s where Switcharoo can help. We provide a range of Job Starter Packs that give you the confidence you need to make the switch to the BOOMING telecommunications industry without the need for any direct experience.

Become job-ready for a wide range of booming industries, and start applying for new roles ASAP!

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